Privacy Policy – How 89pkr Protects Your Data

1 Introduction

This Privacy Policy applies to all services offered by 89pkr, including the website at 89pkr.win, the Android app, and all associated gaming products such as Slots, Live Casino, Sports Betting, Fish Games and any future additions to the platform.

When you create an account on 89pkr, make a deposit, place a bet or contact our support team, you are sharing personal information with us. This policy explains how we handle that information — what we collect, why we collect it, how long we keep it, and who else may see it.

By registering on 89pkr and using our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, please reach out to our support team before using the platform.

2 Data We Collect

We collect personal data through several channels — registration forms, account activity, payment processing and your device when you access the platform. The types of information we may collect include:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We collect only what is necessary for operating your account and meeting our verification obligations.

3 How We Use Your Data

Your data is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with why it was originally collected. The key purposes are:

• Account Management: To create and maintain your 89pkr account, process your login, and keep your account secure.
• Transaction Processing: To handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity Verification: To confirm your age and identity as part of our KYC process, which is required before processing larger withdrawals or when flagged by our compliance system.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
• Platform Improvement: To understand how players use the platform so we can improve game offerings, fix issues and optimise the user experience.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account abuse, bonus exploitation and other forms of misuse.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about bonuses and new games.
• Responsible Gaming: To monitor gaming patterns and intervene where there are signs of problematic gaming behaviour, as part of our commitment to player welfare.

We do not use your data for automated decision-making that has a significant legal or financial effect on you without human review being available.

4 Payment Data & PKR Transactions

All financial transactions on 89pkr are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, we record the transaction details including the amount, timestamp, payment channel and account reference.

This financial data is used solely for:

• Processing your deposit and crediting your 89pkr balance correctly.
• Processing your withdrawal requests and sending funds back to your registered payment account.
• Reconciling our accounts and maintaining accurate financial records.
• Investigating disputes or discrepancies if they arise.
• Complying with financial record-keeping requirements.

5 Sharing Your Data

89pkr does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances only:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and other payment partners receive only the data needed to complete your transaction. They are bound by their own data protection obligations.
• Identity Verification Partners: When KYC checks are required, your identity documents may be passed to a trusted verification service provider. These partners process data solely for verification purposes and are contractually prohibited from using it for anything else.
• Technology and Hosting Partners: Our platform relies on third-party infrastructure and software providers. These partners have access to technical data only to the extent required to provide their services to 89pkr.
• Game Providers: Some of the casino and slot games on the platform are provided by third-party game studios. These studios may receive limited technical data such as session identifiers to deliver the game correctly. They do not receive your personal or financial details.
• Legal and Compliance Obligations: If required by applicable law or a legitimate legal process, we may disclose data to relevant authorities. We will notify you where we are legally permitted to do so.

All third parties who process data on our behalf are required to handle it securely and in a manner consistent with this Privacy Policy. We do not allow them to use your data for their own independent purposes.

6 Cookies & Tracking

89pkr uses cookies and similar tracking technologies to make the platform function correctly and to understand how players interact with it. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential Cookies: Required for the platform to work — these handle your login session, keep your balance correct, and maintain security. You cannot opt out of essential cookies without stopping your use of the platform.
• Analytics Cookies: Help us understand which pages are visited most, where players spend time and where issues occur. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember your settings such as language or display preferences so you do not have to reconfigure them each visit.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 89pkr platform, including your ability to stay logged in during a session.

7 Data Retention

We retain your personal data only for as long as it is needed for the purpose it was collected, or as required to meet our legal and operational obligations.

• Active account data is retained for the duration of your account and for a period after closure as required for financial record-keeping and dispute resolution.
• Transaction records in PKR are retained for the period required to satisfy standard financial record-keeping practices.
• Identity verification documents submitted during KYC are retained for the period required after account closure, in line with our compliance obligations.
• Support communications are retained for a reasonable period to allow resolution of any follow-up queries or disputes.
• Technical and usage data may be retained in aggregated, anonymised form indefinitely for platform analytics. Once anonymised, this data can no longer be linked back to your individual account.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised.

8 Security Measures

Protecting your data is something we invest in seriously. The security measures we apply to your personal and financial information include:

• SSL/TLS encryption on all data transmitted between your device and 89pkr's servers — this applies to login, registration, deposits, withdrawals and all account activity.
• Secure, access-controlled server environments with activity logging to detect and respond to unusual access patterns.
• Internal access controls that limit which staff members can view personal or financial data, based on their role.
• Regular reviews of our security practices to keep them up to date with industry standards.
• Two-factor authentication options available for account logins to add an extra layer of protection for your 89pkr account.

While we apply strong security measures, no internet-based system can be guaranteed to be completely secure. If you suspect any unauthorised activity on your account, contact our support team immediately so we can investigate and take action.

9 Your Rights Over Your Data

You have rights when it comes to the personal information that 89pkr holds about you. These include:

• Right to Access: You can request a copy of the personal data we hold about you. We will respond to reasonable access requests within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic contact details directly through your account settings.
• Right to Deletion: You can request that we delete your personal data in certain circumstances — for example, if you close your account and there is no legal requirement for us to retain it. Note that transaction records may need to be retained regardless of account closure.
• Right to Restrict Processing: In some situations you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to Withdraw Consent: Where you have given consent for a specific use of your data — such as receiving promotional communications — you can withdraw that consent at any time without affecting any other aspect of your account.

To exercise any of these rights, contact our support team with your request. We may need to verify your identity before processing data-related requests to ensure we are speaking with the legitimate account holder.

10 Minors

89pkr is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on 89pkr requires confirmation that you are 18 years of age or older.

If we become aware that a minor has registered an account or submitted personal data, we will close that account immediately and delete the associated data as soon as reasonably practicable. If you are a parent or guardian and believe a minor has used our platform, please contact our support team right away so we can take action.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last Updated" date shown at the top of this page.

We recommend checking this page periodically. Your continued use of 89pkr following any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with any changes, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have questions, concerns or requests related to this Privacy Policy or the way 89pkr handles your personal data, please get in touch with our support team. We are available around the clock and will do our best to assist you promptly.

For general account support, game-related queries or withdrawal assistance, visit our FAQ page which covers the most common questions from 89pkr players.